How to Request a Refund

Refund Help

1. Purchases Made on Our Website

If you purchased a subscription directly through our website and the payment was processed by Stripe, contact our support team to submit a refund request.

We assess every request individually. Whenever possible, please contact us no later than one billing cycle after the relevant charge.

2. Submitting Your Request

Please include as much of the following information as possible:

• the email address connected to your subscription;
• the date of the payment;
• the transaction ID, receipt, or invoice information, when available;
• the platform or payment provider used, such as Stripe, the App Store, or Google Play;
• the reason you are requesting a refund; and
• any other details that may help us locate and verify the transaction.

3. Cancelling a Subscription

A refund request does not automatically end an active subscription. To prevent future billing, you must also cancel the subscription through the service or platform where it was purchased.

4. App Store and Google Play Purchases

The refund process depends on the platform that processed your payment:

• Apple App Store: Apple generally handles refund requests for purchases billed through Apple.
• Google Play: Refund eligibility and processing are governed by Google Play policies and the details of the purchase.
• If you are not sure where your subscription was purchased, contact support@pixelvoidgames.com.

5. Request Review

We normally review refund requests within several business days. We may ask for additional information before making a final decision.

6. Important Information

• Submitting a request does not guarantee that a refund will be approved.
• We evaluate each request using the payment records and information supplied to us.
• Missing or incomplete information may delay the review.

7. Contact Us

For questions related to refunds, email support@pixelvoidgames.com.